Dispatcher

Work Type Full-Time, In-Office, Non-Union | Travel Requirement 0 - 25%

Precision Crane Service is a trusted partner for crane rental, trucking, and heavy machinery moving services. With a proud legacy spanning three generations, we have established ourselves as a leader in the industry, serving businesses, utility companies, and government agencies across Central and Northern California.

At Precision Crane Service, we specialize in providing reliable solutions tailored to the unique needs of our clients, including those in the wine and beverage industry. Our commitment to expertise, safety, and efficiency sets us apart, ensuring that every project is completed with the highest standards of quality and professionalism.

As a family-run business, we understand the importance of building lasting relationships and delivering exceptional service with a personal touch. Join our team and become a part of our legacy of excellence in crane services.

Summary/Objective

The Dispatcher plays a pivotal role in ensuring the smooth operation of our services by efficiently coordinating the movement of cranes, trucks, equipment, and personnel to and from job sites across the region. They are responsible for optimizing logistics and maximizing the effective use of resources while maintaining our operational tempo day-in and day-out.

Requirements/Responsibilities

Dispatch plays a critical role in coordinating equipment and personnel logistics while serving as the primary point of contact for our customers. The following duties are essential for achieving this objective:

Communication - Promptly answer calls on a multi-line phone system and gather comprehensive project information from customers.

Quoting - Generate quotes promptly, accurately, and comprehensively during customer discussions to meet project needs effectively.

Job Scheduling - Optimize fleet utilization through efficient dispatching practices, including route and schedule analysis, coordination with Maintenance, and consideration of past and future work.

Dispatching - Efficiently pair equipment and personnel to minimize costs and match job requirements regarding location and timing. Communicate daily expectations to field employees and maintain awareness of personnel whereabouts and timelines.

Post-Job Reviews - Validate completion of all necessary documentation, including timecards and crane tags, and follow up on missing information.

Time Auditing - Verify accurate time recording on timecards and ensure compliance with labor and union laws.

Safety Liaison - Coordinate safety meetings and training for field employees. Serve as the first point of contact for safety incidents, triaging and executing safety processes per the Safety Handbook.

Qualifications

(Preferred) Proven experience in non-emergency dispatching services, preferably in the crane industry
(Preferred) Proficient with multi-line phone systems and modern scheduling software
Computer literate with the ability to process information
Strong organizational and communication skills
Strong work ethic with a commitment to quality
Ability to work independently and without direct supervision
Capacity to handle multiple tasks and deadlines
Knowledge or understanding of labor union rules and regulations
Be at least 21 years of age

Benefits

Paid Sick Leave (PSL) - 5 days (~40 hours)
Company Holidays
Medical, Dental, and Vision healthcare plan option
Cash-in-Lieu Paid Vacation (paid out annually)
Profit Sharing